What our clients are saying
Lindsey Wilkins, Norwich 5* NOV 2018
This was a fantastic package that was great value for money. Dunstan Hall is a beautiful building which was clean and professional throughout. The 50 min massage treatment was just right and we were given a choice of which products we liked suitable for our skin type. The pool was clean and the room was smart. The food was absolutely delicious with plenty of choice. Very relaxing and I would definitely go back.
Loved It! Anne-Marie Tozer, Sudbury 5* OCT 2018
My first Spa experience was fantastic.
The treatment was lovely..could easily have gone back for more!
The facilities were good and the overall value for money was exceptional.
Would definitely come back.
Really enjoyed the facilities? - Mark, Hemel Hempstead 5*
All the staff were all very friendly and professional.
Mary Conybeare , Lincolnshire 5* 2018
Lovely staff, well trained and excellent treatment.
Fab - Samantha Colman, Eye 5* JUNE 2018
Great staff friendly and helpful. Great treatments, facilities and food highly recommend a spa package with a nights stay
Will be coming back! X - Lisa Callaby, Norfolk 5* 2018
Really loved our time here. Checking in was easy, food was delicious. Lilac Room did an amazing job at the massage she gave me, was so good I nearly fell asleep! Perfect :) Already looking for dates to come back in the summer for a spa weekend.
Over too quickly - Karen Martin, Bury St Edmunds 5* 2018
Very friendly and quick check in with appropriate info.
Room perfect, clean and fresh.
Spa - again very friendly, good introduction and treatment well explained at start. Lovely team.
Treatments - had 2, were fabulous and left me feeling extremely relaxed.
Lunch and dinner - staff, service and food could not fault.
Didn't get time to walk in grounds but looked very inviting.
Would I go again - in a heart beat ??
Very enjoyable - Sharon Hogg, Stockport 5*
The massage was really good.
A Great Escape! - Helen Cunnington, Cromer 2018
This was a gift from a friend - We arrived at the Hotel (Only an hour away!) Staff all very helpful, polite and welcoming. The surroundings a delight, the hotel superb. The spa ladies also very welcoming, had a wonderful 'Back to Business' Massage very relaxing, after plenty of water went for a swim, steam and sauna and another relax in the spa pool overall a wonderful experience which will definitely be repeated. Able to continue using the facilities after check out which lengthens your experience taking in a walk, lunch and a few drinks in the bar area before returning home completely relaxed and refreshed.
Excellent service & a relaxing experience - Claire Fletcher, Norfolk 2018
Customer Service by Nicky & Pav while booking my Spa break for two on short notices was excellent, They contacted the hotel & Spa to be able to answers all of my questions so I was able to book straight away with them.
Dunston Hall is a stunning venue, all of the staff are friendly and courteous and the quality of the food was amazing. The spa treatment was wonderful and the leisure facilities are to a high standard.
857hilarys - Chipping Onga - May 2017
Wonderful hotel, excellent for a short break.”
Staff are extremely helpful and considerate. Pool and spa facilities very good (as a group we tried several treatments and all thoroughly enjoyed the experience).
ubina - essex - Reviewed May 2017
Came here with my husband for a spa break, the massages were 1st class.
Lindsay B - reviewed May 2017
Mum and Daughter Weekend”
We had a back and shoulder massage in the spa which was very relaxing and the heated beds were a lovely surprise.
Rebecca D - Reviewed May 2017
Spa treatment was thr best We have had and the pool very relaxing with lots of loungers
CleopatraCambridge - Cambridge - Reviewed April 2017
“Weekend break an absolute must here!”
The Spa was excellent. We'd booked body massages, following golf, and it proved very beneficial. Thank you to the team for being friendly, welcoming and attentive
LindaBarry10 - Canvey Island, United Kingdom - Reviewed April 2017
“Lovely place to stay”
Lilac room which is for treatments, really enjoyable, professional staff (Amy and Katie were lovely) we were made to feel well at ease and almost fell asleep during our treatments. All in all a lovely stay we will definetly return.
Wend0602 - Reviewed April 2017
The spa treatments, staff service and experience in the Lilac Room the hotel's Spa. Highly recommend
Kazd1967 - Norwich, United Kingdom - Reviewed April 2017
“Beautiful surroundings for afternoon Tea after relaxing spa & treatment”
Had a spa day with afternoon tea and luxury treatment in the lilac room. What a beautiful building with stunning surroundings, staff extremely helpful throughout our day visit. Pool, steam room area all lovely, very clean and really a nice place to relax. had a really lovely treatment and all therapists very nice, followed by afternoon tea. I would recommend Dunston Hall for a spa day with treatments as was overall a lovely place
Claire F - Southery, United Kingdom - Reviewed March 2017
“Spa break away” 5*
My husband & I booked a midweek Spa break. The hotel is stunning and you are greeted by warm and friendly staff where ever you go. The ladies at the Spa were lovely and the treatments are very worth while. We then relaxed in the pool area along with the steam and sauna rooms.
erika l - Reviewed March 2017
“Spa break ”
The deal was value for money. Spa treatment was great as they were not time watching as can be the case with some deals. The asset are the staff who we could not fault from the young concierge to the waiters in the restaurants.
Aruba16 - London, United Kingdom - Reviewed March 2017
“A relaxing spa break”
Dunston Hall is a lovely building and in a great setting. Spa - treatment was good and the staff were professional, swimming pool area warm and relaxing with nice comfy beds to lie on and the steam room was great and in good working order.
Usernameosaurus - London, United Kingdom - Reviewed March 2017
I absolutely love the spa area, we left relaxed and happy! Generous jacuzzi space and not too busy, with plenty of lounging chairs. Pools were clean (no plasters or floaters...) and the sauna was the perfect temperature. Jacuzzi was warm. Exactly what I'd want from a spa trip! The changing rooms were clean, there is a swimming costume dryer, and the lockers had digital locks so no loose change necessary. Really nice. Showers also had hair and body shampoo available too. The masseuse was INCREDIBLE it was the best massage I've had. She worked out knots I didn't even know were there; it was a relaxing. 5* treatment, definitely.
Wendy D - Essex, United Kingdom - Reviewed February 2017
“Daughter and mum spa break” 4*
If you book treatments you will get a robe and slippers ladies in the spa again were friendly and professional. Lovely and relaxing wished we had booked more
Robert B - Brentwood, United Kingdom - Reviewed February 2017
“Friends Golf & Spa Trip”5*
3 couples stayed Sunday / Monday. Played golf twice, course is a bit short due to winter tees, fairways are reasonable, bunkers looked good, even though I didn't go in many, greens are good. staff in Pro shop excellent and helpful. Spa very good, treatments for the partners were superb and generally the spa area is great
Rebecca B - Reviewed January 2017
“Great spa break- a real treat ” 4*
Along with two friends I visited this hotel and Spa for an overnight stay deal which included 3 meals and a spa treatment. Overall I thought it was excellent.
I really want to comment on how friendly and professional the staff are, everyone we spoke to was friendly and good natured. The spa facilities are good, plenty of loungers available around a decent size pool with a steam room and sauna to the side. We also made the most of the treatments available to us, taking advantage of some extra availability in the spa to have an additional treatment at half price.
I would definitely return to this hotel and spa.
Bernadette M - Reviewed January 2017
I got given a Spa breaks voucher for a nights stay and spa treatment at Dunston Hall for my birthday. It included breakfast and dinner, so I was really looking forward to this treat. The building is amazing from outside! We had a room on the ground floor which was nice and the bed was comfy. The next morning we had the breakfast which was great! Lots of choice. We then had a lovely spa ritual in the lilac room which was absolutely lovely.
Jools - January 2017
Bought as a birthday pressie, spa package, brilliant massage
Wendy P - Sutton, England, United Kingdom
Very Good 4* Reviewed December 2016
Lilac room spa, amazing treatments in a pleasant and informal surroundings really lovely staff. Would recommend the spa treatment package
5*Victoria M - Chelmsford December 2016
“Such good value on spa stays”
Me and my friend stayed for one night on the spa package. What you get for your money is second to none as they say. We were expecting to be just another number coming through the door as other spa hotels had made us feel in the past., but from check-in to check-out we were made to feel special. The spa treatment and staff were wonderful and caring. Our room was clean and just right. Breakfast was excellent and again could not fault the whole experience.
Have already put deposit to stay again in new year as couldn't wait to get back in there !
Yelliisbetty - November 2016
“Beautiful hotel with character and amazing staff”
The spa is newly refurbished with a lovely pool and Jacuzzi area and super clean and sparkling new changing facilities. This place would definitely be great for a spa break!! The back and facial treatment we had was delightful.
Sally Swaffham November 2016
Had a spa treatment which was very good, the girl's certainly knew their job, swimming pool was clean, had it to ourselves most of the 2 day break, steams rooms were nice and hot /clean.
2pam4 - October 2016 5star
“Very enjoyable stay, good facilities and staff”
We went for a 2 night golf and spa break and found the building itself to be amazing. We loved the golf and spa treatments. Certainly intend a repeat visit.
Carol O - September 2016
My husband and I stayed here for the wedding of our friends. All the staff we encountered were happy and friendly and seemed genuinely pleased to be there. I had a gorgeous treatment in the spa with Sarah, who was a joy to spend an hour and a half with! The pool, jacuzzi, steam room and sauna were very relaxing. I can't fault this beautiful hotel and look forward to returning.
Chris, Wellingborough - Sept 2016
Sometimes you are so pleased to have 'got away' for a weekend that you forget to be objective. It was like this for our first visit to Dunston Hall this past weekend. The building was impressive leisure club and the Lilac Room treatments were superb.
Shannen - September 2016
“2 Night Spa Break ”
Myself and my friend have just come back from a 2 night spa break and by god it was worth it!
We were meant to be in Ibiza this week... last minute changes happened and we decided to come here. Spa treatments were brilliant. Forget the ladies names but they all need complimenting. We had the pool to ourselves for an hour or so which was lovely after our treatment
Ceefa, Norfolk September 2016
Came for a spa break as a surprise for my husband. Had a fantastic stay. Staff were great, room lovely, massages and pool out of this world, food was wonderful. Will definitely go back again. Was all a good experience.
Kenneth W Norwich Break, stayed September 2016
My wife had spa treatment & was most impressed. All the staff we came in contact with in the hotel were very pleasant & seemed keen to please. Would stay here again.
Nicola D, Lowestoft September 2016
“Very Chilled Stay !”
Attended Dunston Hall with my husband who was on a corporate golf event. I was still recovering from major surgery & altho it was an early golf start, recp managed to get my room sorted sooner so I could rest which I was very grateful for. Beautiful Hotel we had a lovely room with it's own patio, also iron, ironing board etc. The Lilac room also worth a look, very friendly girls.
Kat, Lowestoft September 2016
“Spa day at dunston hall”
I visited on Monday with four of my family members for a hen spa day! We spent a lovely day relaxing by the pool, in the pool, jacuzzi etc. My treatment was at 12.30 with Jessica and she was so kind and understanding and clearly good at her job. Lunch was delicious and served in beautiful surroundings. I would absolutely visit again - may take my soon to be hubby next time!
Ann, Poringland, Norwich Sept 2016 5star
Had an amazing manicure and pedicure today with the lovely Helen. Such a wonderful relaxing experiencethat I can't imagine why anyone would go anywhere else. Helen is just so lovely and professional and so knowledgeable. Had a good laugh too, it doesn't get any better than this. Thank you.
Janet W, Norfolk Sept 2016
Great time on Sunday at the Lilac Room having a Basalt stone massage would recommed this treatment to others. Abbie was a great beautitian.
Caroline B, Norwich Sep 2016
Had a lovely Espa facial today with Amy , she is an excellent therapist, Would thoroughly recommend this extra special facial. I have decided I need to have them more frequently , feel fantastic and pampered
What a relaxing place this is. Had an aromaflex, which was absolutelyfantastic. Can recommend this new treatment. Thank you, Lilac Room.
Once again the lovely ladies of the Lilac Room have made just normal spa treatments special xx a real treat , great service as always, cant wait to come back !! Thank you xx
Caz B, Kings Lynn, Norfolk August 2016
“Lovely hotel in a lovely location”We stayed at Dunston Hall for a two night midweek break and throughly enjoyed our stay. I used the spa facilities and cannot praise the young lady enough who did my treatments she was very nice and accommodating to my last minute request for a change of treatment. We used the pool twice and enjoyed it both times and overall we had a really lovely visit to the hotel and will be returning.
Jabberwocky NZ, Christchurch NZ Aug 2016
Wife loved the spa, but bookings were essential as was busy on the day we arrived.
Both us made full use of the indoor pool and steam room, very relaxing!
Again staff here in the health club area were friendly and great to deal with
Lucy, Norwich August 2016 “Magnificent 30th birthday stay! ”
Lilac rooms spa treatments were great. Each of us had two 30 min treatments. Special thanks to Amy who was professional and friendly. We all loved our stay. Shame I can't rate higher than 5 stars. Will defiantly be back again. Well recommended. Thanks everyone at Dunston Hall!
Donna, Dereham Aug 2016
Very friendly helpful staff and the treatments were delightful
David, Suffolk Aug 2016
This time we both had a one and a half hour aromatherapy massage. Wow what have I been missing all this time. It was fantastic sooooo relaxing. The two masseurs looked after us very well. I will definitely come back again maybe for the hot stone therapy next time. :)
Chris, Ipswich Aug 2016
First class treatments
Val, Norfolk Aug 2016
The treatments, massages and products were all marvellous
Rozi H, Norwich “Perfect getaway!” July 2016
We stayed at Dunston in the hope of having a relaxing getaway after a stressful school year and we were not disappointed! The room was very large and extremely comfortable. We had a lovely dinner in the restaurant and was impressed with the selection for breakfast in the morning. We went to the gym, did a few laps in the pool and then a relax in the Jacuzzi and sauna followed by an amazing facial and massage treatment which left us feeling completely refreshed. When we thought it couldn't get any better, we finished our stay with a wonderful afternoon tea on the terrace. The whole group left Dunston feeling energised and rejuvenated. Thanks to all the staff for making this the best way to start the summer holidays. We will all be back again next year!
Matt-Fitz, stayed May 2016
During our stay we both had treatments at the lilac room which were great, the staff were friendly and made you feel at ease. The pool, sauna, steam room and jacuzzi in the leisure centre were all well kept and very relaxing.
Malcolm K, April 2016
I had a massage in the spa which was brilliant and used the leisure facilities every morning and they are among the best I've used anywhere.
Ellie J, Norfolk
The hotel spa is great. The treatments are reasonably priced within the spa package and the staff are extremely friendly and helpful
John B, Colchester
Spa total bliss.
Anthony O, London
Our friends staying booked a massage & facial treatments and could not speak highly enough of their experience and value
Excellent beauty treatments in the lilac room, had massages & facial there, used all the other facilities, swimming pool, sauna, steam room & spa pool, a truly relaxing experience
Emily S, Suffolk
Highly recommend a treatment at The Lilac Room. Great range of treatments at competitive prices
We had spa treatments included and I have to stay they were the best I have ever received. Overall a fantastic stay. Amazing staff and such a beautiful hotel.
Sarah and Glenn - 8th March 2016
We have just got back from our spa day and body massage and would like to say a huge
thank you to the 2 young ladies who did our massages. Neither of us have had one before
but will certainly partake again.
I would highly recommend a spa weekend at Dunston Hall. I took my mother for a birthday treat and we came away feeling refreshed and relaxed. The spa experience was excellent, especially the hot stone massage.
Myself and two daughters had an excellent evening and weekend at Dunston Hotel. From excellent service and choice for the evening meal and breakfast included in our package to excellent service for the spa treatments after. Everyone was friendly and helpful
Claire, Ipswich - Friends Night Out
It was clean and very welcoming and the treatments we had we both found relaxing. I would recommend.
Nicola, Norwich, Norfolk - Wonderful Experience
The whole experience was pleasant and relaxing. The therapists were professional and very helpful. I had a hot stone massage and my husband had an aromatherapy massage. He was delighted with his treatment and had his best nights sleep that night.
Donna, Dereham, Norfolk - Spa Break at Dunston Hall
Very friendly helpful staff, particularly Gemma & Victoria, the treatments were delightful.
Honore, Poringland, Norfolk
Had a fab time at the open evening here last night. Was given a Espa Vision Consultaton and found out my skin was pretty good, a complimentary manicure and a goody bag to go home with. Thanks everyone for your time and I will return for an Espa facial,
Moira, Norwich, Norfolk
Had a really good time at the open evening today. Complementary nail colour, glass of pink fizz, discovered that my skin isn't as damaged as I had feared, got a goodie bag with lots of stuff to try. Thanks to everyone involved. Think I need the chocolate pamper day!
Lori, Norwich, Norfolk 5star
I had a lovely afternoon with friends today having a fabulous pedicure. Staff were very attentive and professional. Will be back again soon.
Ann, Watton, Norfolk 5star
Love the lilac room, always made to feel welcome best advice on treatments left feeling relaxed and refreshed.
Thank you to the lovely girls at the Lilac Room, my sister and I had the most perfect pamper week, feel completely spoilt and totally relaxed. We are already looking forward to our next visit and trying to decide how man more treatments we can fit in!! You ladies are wonderful xx
Karen, Norwich, Norfolk
Looking forward to going here very soon with my lovely daughter! Can't wait!
Nicky, Dereham, Norfolk
Sarah - thank you for looking after me this afternoon, and for the entertaining afternoon in the mani/pedi room with your colleagues Hannah and Becky and the lovely lady from Essex. Best wishes, Nicky.
Ann, Poringland, Norwich, Norfolk
Thank you Lilac Room, I was pampered today by the lovely Sarah, had a gorgeous relaxing manicure and pedicure. Perfect. Highly recommended.
Winky, Knightsbridge, S.W. London
This is a belated thank you for organising my sister-in-law’s wonderful birthday surprise. The real purpose of this e-mail is to compliment you on Victoria. From the moment she first answered the phone to me she was polite, pleasant, self-assured and knowledgeable. What she didn’t know, she found out. She did everything she said she would do and that is rare these days.
Victoria is a great ambassador for the Lilac Room and I wish her luck in the future. I won’t hesitate to recommend the spa to friends in the area.
Well done Victoria!!
Just to let you know how very happy I was with my wedding make up. Becky did a fantastic job with my face and nails. We had a brilliant day and your help was essential.
Again thanks so much.